FAQs

Frequently asked questions

At River, we believe that there's no such thing as a stupid question. In fact, feedback is vital to us in our mission to create a truly valuable product for our customers. So, we've tried to collect the most commonly posed questions about River, because the chances are, if you've thought of it, someone else probably has too. If the answer to your question isn't here, please send us your comments and we'll get back to you. If it's a good one, we'll even include it here.

Er... what is River?

River is a lightweight SaaS-based product. It is built for businesses and designed for teams. It is a workspace that pulls in your most important business data and shares it with relevant teams. Team dashboards provide up-to-date visual graphs of how the data is tracking. Discussion areas directly related to the data allow instant communication for teams to make decisions. River’s collaborative activity areas are aligned with your business data, so teams can suggest and work on initiatives that directly impact performance.

Hey, we already have a number of software products and tools in our business. How do I choose which product to work in?

Each department or function in a business will have its own tools and technology that are specific to their area of business. River is a way of bringing cross-functional teams together to collaborate around simple measures. River doesn’t replace function-specific technology requirements but instead, it allows teams to have visibility of what’s happening right now without waiting for a monthly report or face to face meeting.

Look, I’m just getting my team used to our CRM tool. How do I manage layering this tool on top of that and encourage take up of a new tool?

River doesn’t replace your CRM. However, it allows your team to collaborate with other teams across the business who don’t have access your CRM. We recommend highlighting champions who will embrace a new way of working and encourage others to join them. River has a natural stickiness with the ability to directly mention and notify teams and individuals that you’d like to bring into the discussion. By minimising email traffic, our customers find that River becomes the Go To place to find out what’s happening across the business, allowing them to focus and prioritise activities that will have a real impact.

Cool... but how do I manage a trial/pilot of the product without pulling in every KPI and every employee in the organisation?

We recommend choosing an initiative or project in your business which involves a cross functional team. Use River to track the project’s performance and decide as a team what goals you’d like to achieve. Then collaborate in River with all team members on developing activities that will improve your performance.

The thing is... I report on multiple KPIs and sub KPIs daily from existing systems or spreadsheets. Is River a duplication of this effort?

River provides instant visualisation of your business performance by centralising this information. And once the data feed is set up, it’s far easier than exporting a report from another system or manually inputting data into a spreadsheet.

So, we already use a collaboration tool like Yammer or Slack. How is River any different?

There are lots of products that are designed encourage collaborative activity. These are popular for encouraging ‘discussion’ but River ensures these conversations are linked to business performance or key goals.

The trouble is, I can’t see how my data will map to your template

Hand us your data and we’ll do it for you, or connect us to your IT team. Also, lots of APIs are on our product roadmap, so watch this space!

This is all great, but how do I decide which performance measures to put into River?

We recommend deciding on a handful of measures which are really relevant to your business performance right now. Ask yourself which measures you need to focus on as a business in the next 3 months. These are likely to be the best measures to pull into River. It’s easy to add new measures and contributing data if your focus changes, or when you’d like to bring in more information.

Yeah... but how do I get my teams to use yet another tool, another product?

We suggest starting small, and then letting the success go viral.  That’s exactly how we’ve implemented our internal roll out at River.  We started with the Product team, then when other teams saw us collaborating across the silos of Sales, Marketing, Development, Product Owners etc, they naturally wanted to get involved.

Um, I still have a question...

If you can't find the answer to your question here, that's not a problem because we'd love to hear it. Just drop us a line and we'll answer your burning questions just as soon as we can.